Home ATM Locator Request A Loan Newsletter eZCardInfo Order Checks
 
 
 
  General Services
  Visa Debit Cards
  ATM Locators
  EASY Tel - Audio Response
  Online Services
Internet Banking»

We all lead busy lives and have hectic schedules. Sometimes there's simply not enough hours in a day to make all our appointed rounds! That's why CORE is offering members the convenience and flexibility of 24 hour internet banking. From within our secure internet banking section, members can:

  • Check Account Balances
  • Inquire on Account History
  • Transfer Funds Within Accounts
  • Search Cleared Checks
  • Get Cleared Check Listings to Balance Your Account
  • Order Checks and View New Styles
  • Change Your Personal Access Password
  • Electronic Bill Payer
  • Electronic Cross Account Transfers
  • E-Statements

CORE Internet banking is easy, secure and just can't get more affordable...it's FREE. To enroll in Internet banking, click here. If you are already signed up for Internet banking, just login above to access the secure server.

When you are done using Internet Banking, be sure to use the "Logout" button to insure you have exited the system and close your internet browser for increased security protection.

Mobile Web Browser»

Simply visit us at www.core-fcu.com/mobile from any smartphone mobile web browser to access the new site. Signing on to home banking is the same as if you were accessing it from a desktop computer. The mobile version of the home banking site has all of the same security features as the current desktop version which makes access safe, easy, and convenient.

To set a quick launch link to your phones home screen simply follow the instructions below.

iPhone Operated Phones

 
 
Select the send button at
the bottom of your screen
  Select the CORE Apple
"Add to Home Screen Option"
 

Android Operated Phones

  1. Start by opening www.core-fcu.com in your web browser
  2. Select the menu button, and add the page to your bookmarks. If you are using your Google Chrome browser, simply tap on the star and follow the prompt.

Remote Check Deposit»

Remote Check Deposit Frequently Asked Questions

About Check Deposit

Q. What is Remote Check Deposit?  
A. Remote check deposit allows CORE FCU members to deposit checks remotely with use of a compatible smartphone or tablet.  Just access CORE's mobile web banking site  and take a picture of the front and back of the check with your iPhone, iPad, or Android device.  You must have the appropriate app loaded on your device first.

Q. Is There a Fee for Remote Check Deposit?
A. There is no cost from the credit union for members to use the remote check deposit app. Please note that standard wireless and data charges will apply. Please check your mobile agreement before using remote check deposit. 

Remote Deposit

Q. How do I enroll in Remote Check Deposit?
A. CORE FCU members who are enrolled in Internet Banking will be able to select the "Remote Check Deposit" menu option from their mobile device.  Members also must have the appropriate app loaded on their device in order to access the service. 

Q. How do I access Remote Check Deposit?
A. Remote Check Deposit is accessible through CORE's mobile web browser home banking sign on.  Your log on information and password are the same the ones you use for CORE's Internet Banking. If you have not signed up for Internet Banking service, please visit www.core-fcu.com and click on the enroll here  button under the Internet Banking section on our home page to enroll.

If you are unable to login using your User ID, please contact our Operations Department during business hours at (315) 656-8220 and one of our representatives will be happy to assist you.

Q. What type of accounts can I deposit into with Remote Check Deposit?
A. You will have the option of selecting your primary Share Savings or Share Checking account.

Q. Will the Remote Check Deposit App only work for one CORE FCU Account?
A. You can use the app for multiple accounts by simply logging out of the current account through the Mobile Internet Banking site and securely logging into another CORE FCU account. Please note that all accounts must already have Internet Banking access.

Depositing a Check

Q. How many checks can I deposit at one time?
A. You will only be able to deposit a maximum of one check at a time, but you can deposit up to 10 separate checks each day (a day starts as 12:01 pm EST),  up to 25 each week and, if needed, up to 50 per calendar month.

Q. What type of checks can I deposit with Remote Check Deposit?
A. Remote Check Deposit allows single party checks made payable to the owner(s) of the account. If a check is payable to two payees, both must endorse the check and both payees must be signers on the account.  Please note the following check types are NOT eligible for use with Remote Check Deposit:

  • CORE FCU Checks drawn on YOUR OWN ACCOUNT
  • Third Party Checks
    • A check payable to someone else that has been endorsed over to you.  
  •  Incomplete Checks
    • Checks that do not contain signatures of the maker, endorsement signatures, or that are missing any other required information.
  • Returned Checks
    • Any check that you deposit that is returned to us not payable as a result of insufficient funds, stop payments, or other related issues.
  • Altered Checks
    • A check that has any evidence of a change in any information to the face of the check.
  • Foreign Checks
    • A check that is drawn on a financial institution in another country, or is not payable in U.S. currency.
  • Stale Dated or Post Dated Checks
    • Checks that are dated after the deposit date, or any check with a date more than six months old.

Q. How should I endorse the checks I am depositing with Remote Check Deposit?
A. Checks being submitted should be endorsed with the payee's signature, account number, and "FOR Deposit Only" on the back of the check. Please note if the back of the check is not properly endorsed CORE Federal Credit Union has the right to reject the deposit.

Q. How do I complete a deposit transaction with Remote Check Deposit?
A. Depositing a check is a quick and simple process. First please make sure you have downloaded the appropriate app for your device.

  • Log into Internet Banking at www.CORE-FCU.com/mobile on your device.
  • Select Remote Check Deposit.
  • Follow the guide to taking photos of the front and back of the check.
  • Submit your check for deposit.

*make sure the check you are taking a photo of is free from wrinkles or tears. Proper lighting will also help with achieving a proper image for uploading.

Q. How large a dollar amount of checks can I deposit using the CORE Remote Deposit app?
A. You can deposit up to $2500 each processing day (12:01 pm EST to noon the following day). There is a limit of $3500 in total checks deposits each week (Sunday to Saturday) and a maximum of $10,000 in remote check deposits each calendar month. *(These amounts may differ for new accounts or accounts without an established record of positive account management, as outlined in CORE's Remote Deposit Capture Agreement and Disclosure.)

Q. When am I able to submit my deposits and when will they post to my account?
A. You can make a deposit using the CORE Remote Deposit app anytime, 24 hours a day, 7 days a week. Deposits received by noon each day will be credited on that business day, subject to CORE's review and verification of the check.

Q. I accidentally deposited the same check at the branch. What happens now?
A. In the event of accidentally depositing the same check in the branch as the one deposited using the CORE Remote Deposit app, one of the checks will be rejected. In the unlikely event that you receive credit for the same check more than once, you are legally responsible to reimburse the credit union for the amount of any duplicate deposits. Please see our Terms and Conditions and Service Agreement for our policy regarding returned checks.

Q. How do I know if my transaction was completed?
A. You will receive secure emails regarding your deposit once it has been received, and once again after the transaction has been reviewed and completed.

System Requirements

Q. What are the system requirements for my mobile device to use Remote Deposit? 
A. The service is compatible with Android and Apple operating systems. Please refer to the tables below for system requirements. For Apple users, if you have an operating system lower than 7, just download the updated system to your phone since it is required to operate the Remote Deposit service.

iPhone/iPad Minimum Requirements:


iPhone 6, 6 Plus

iOS 8 and up

iPhone 5, 5S and 5C

iOS 7 and up

iPhone 4 and 4S

iOS 7 and up

iPad 2, 3, Mini, Mini Retina, and Air

iOS 7 and up

 

Android Device Minimum Requirements:


Android Éclair

2.1

Android Froyo

2.2-2.2.3

Android Gingerbread

2.3-2.3.7

Android Honeycomb

3.0-3.2.6

Android Ice Cream Sandwich

4.0-4.0.4

Android Jelly Bean

4.1 – 4.3.1

Android KitKat

4.4 – 4.4.4

 

Check Retention

Q. What do I do with my paper check after I made the deposit?
A. We ask that you keep the checks for 90 days after making your deposits before destroying them in the event that any regulatory or legal issues arise whereby we would need to ask you to provide us with an original check.

Help

Q. Why doesn't the app work on my phone?
A. The app is compatible with most iPhone and Android devices. Please check the specifications for each phone type that are able to support Remote Deposit contained in our Service Agreement found on our Internet Banking site.

Q. What if I have checked the system requirements for my phone and they seem to meet what is needed for Remote Deposit but I keep getting an error message when trying to make a deposit?
A. Please contact our Operations Department during business hours at (315) 656-8220 to let us know the issue and one of our representatives will be happy to assist you, or research the matter further if we are unable to quickly troubleshoot the issue over the phone.

TXT Banking»

ACCOUNT BALANCES BAL [your pin]
ACCOUNT HISTORY HIS [your pin] [optional type]
LOAN BALANCE LBAL [your pin] [loan number]
LOAN HISTORY LHIS [your pin] [loan number]
ACCOUNT TYPE LIST ACC [your pin]
LOAN LIST LOA [your pin]
CHECK CLEARING CHK [your pin] [check number] [optional type]
PIN CHANGE PIN [your pin] [new pin]
TRANSFER OF FUNDS TRN [your pin] [from type] [to type] [amount]
LOAN PAYMENT PMT [your pin] [from type] [to loan number] [amount]
SET DEFAULT ACCOUNT SET [your pin] [account type]
HELP HELP [ACC] [HIS] [LOA] [CHK] [PIN] [ACCL] [LOAL] [TRN] [SET] [PMT]

TXT Banking Frequently Asked Questions

Q: What is text message banking?
A:
Text message banking makes it easy to access your credit union account right on your mobile phone. It's the fastest way to get your balances - anytime, anywhere.

Q: What options do I have with text message banking?
A:  In addition to checking your balances, text message banking also allows members to make transfers within accounts under your member number, and get account transaction history and more!

Q: Is text message banking secure?
A: YES!  Text message banking does not send personally identifiable information to your mobile phone, just the balance or transaction information requested by the member.  Text message banking can only be set up by a member through their secure home banking sign-on, where security features include multi-factor authentication.  Text message banking cannot be spoofed, the PIN number you select must be used to receive any balance or transaction information, and transfers can only be made within the accounts under your own member number. 

Q: How do I sign up for text message banking?
A: It is easy to sign up for text message banking. Simply log into your existing home banking account, click on the text message banking link from the left side menu and follow the easy directions to enable your text message banking access.

Q: Is there a cost for text message banking?
A: CORE Federal Credit Union text message banking service is free of charge for our members.  Please note that standard text message rates from your mobile phone service carrier will apply to the messages to and from the text message banking service, so refer to your phone contract for details.

Q: What do I do if I lose my cell phone, forget my password, or get locked out of text banking?
A: If you lose your phone, simply sign-on to home banking and you can instantly cancel access to text message banking.  Once you find your phone, or get a new one with a new number, just sign back into home banking and re-establish text message banking – it’s that simple!  Forgotten passwords or lock outs are just as easy and don’t require help from the credit union – merely sign into home banking and change your text message banking password, or delete your text access and reset it.

Account Alerts»

Account Alert Frequently Asked Questions

Q: What is an Account Alert?
A:
This new feature allows you to set up notifications for your account to be sent to you via e-mail or text message.  You can set a reminder for a loan due date, or ask to receive a notice if your account balance at the end of the day falls below a certain dollar amount, receive alerts for certain types of transactions, or even get a message when a particular check number (5 digits with leading zeros) clears your account.  It’s just another cutting-edge and convenient way to help you manage your finances.

Q: When are Account Alerts delivered?
A: Account alerts are delivered once a day between 6 - 7:30am EST.

Q: Is there a cost for Account Alerts?
A: CORE Federal Credit Union does not charge members for receiving account alerts.  As with text message banking, standard text message rates from your mobile phone service carrier will apply, so refer to your phone contract for details.

E-Z Card»

E-Z Card link allows members to log on to their CORE Federal Credit Union credit card to check purchases and balances. Members are also able to make payments to their VISA cards using the EZ Card link.

 
Telephone: (315) 656-8220
Fax: (315) 656-9389
Toll Free: 1-877-479-2042
For Information If Your VISA
Debit Card Has Been Lost/Stolen:

1-800-472-3272
For Information If Your VISA
Credit Card Has Been Lost/Stolen:

1-800-872-1712

All Rights Reserved.
This credit union is federally insured by the National Credit Union Administration.
   
Privacy   Website Terms   Patriot Act   Online Protection